Agency: Brazos Valley Area Agency on Aging Ombudsman Program

Agency Profile

General Information

Agency Name:
Brazos Valley Area Agency on Aging Ombudsman Program
The Ombudsman Program advocates for nursing home and assisted living facility residents. It is authorized by state and federal laws. The Long-Term Care Ombudsman program trains and certifies volunteers to advocate for quality of life and quality of care for residents in Texas long-term care facilities such as nursing homes and assisted living facilities. Residents and families are served by using the talents of a specially trained volunteer. Ombudsmen identify, investigate and resolve complaints made by or on behalf of residents, and they support the development of family and resident councils. To promote the quality of care, the program seeks to coordinate professionals' advocacy through organizations that are interested in long-term care and elderly right issues and regulatory agencies. ertified volunteer ombudsman receives initial certification training from a professional staff ombudsman and completes a 3-month internship, and 12 hours of continuing education per year.
Mission Statement:
The mission of the Brazos Valley Area Agency on Aging (BVAAA) is to be a visible advocate and leader in the planning, development and implementation of a system of comprehensive and coordinated services, which promote dignity, independence and quality of life for seniors in their own communities here in the Brazos Valley Region.
Issues Addressed by Agency:
  • Human / Civil Rights
  • Senior Citizens
  • Substance Abuse
Parking Available at Agency:
Accessible to People with Disabilities:
Hours of Operation:
8 a.m. - 5 p.m. M-F

Agency-Wide Contact Information

Address 1:
3991 E. 29th
Zip Code:
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Map to Location

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